Why would I bring in my phone for warranty repair if it is working fine? Furthermore, he mentioned that I should have bought Apple Care. I explained to him that while the phone was still under warranty, I never experienced this issue. The rep mentioned that I should have brought my phone in while it was still under warranty. I mentioned to the rep that this is a known issue that other users have been experiencing, where some users have said their screen/phone have been replaced free of charge because of this known issue. My second option is to replace the phone $299. The Genius Bar representative said that I have two options, 1. Non-responsive touchscreen issue reappeared later that same day. Backed up phone and started to use phone without installing previous backup. This does not resolve the above mentioned issues. after this, everything is functional and back to normal. one method that seems to work for my phone is to press power button, putting the phone back to "sleep" What I have done so far to address this issue: It seemed as if my phone was possessed or someone had access to my phone and began to start pressing randomly on my screen. The first time I noticed this is when my phone was on my car mount while I was driving and freaked me out a bit. All this random "activity" is done without physically touching the phone. Phone starts to open random apps, begins to type on it own, activates three finger tap and zooms in on screen. Swiping and pressing on the screen does nothing to the phone. touchscreen is intermittently unresponsive. Here is a summary of the issues I have been experiencing: As a side note, this phone has a screen protector and case on the very first day. This phone was activated October 29, 2014. For some reason this alleviates the issue, at least in the short term. Sigh…Īlso, one trick, although a temporary fix is to remove the SIM card (if you have one) and pop it back in. However, I’ve had this new phone for maybe 2 weeks and as of yesterday I am having the same issue again! I assume they will replace this phone as well, we will find out. No complaints from me since they replaced my phone for free with almost no questions asked. The guy explained that the likely cause is that there is a loose internal piece just behind the top of the screen. They immediately offered to replace my phone free of charge (sounded like they had seen this issue before). I took my phone to the Genius bar at my local Apple Store. I tried everything, reset, restore, both with a back up and without. Touch screen intermittently unresponsive, Gray bar flashing at the top of the screen, also intermittently. I had my iphone 6 plus for about 6 months before I noticed any issues. I too am having this problem (for the second time). It's been very frustrating that the Apple Store/Genius people just tell me that the phone is Pristine because the problem doesn't present itself when they are looking at it.Well, it's fixed now and the Genius I saw at the Apple Store isn't as much of a genius as he thinks he is. Looks like this was the way to go for me. It's just a work around, I'm trying to get to the iPhone 8 when it comes out and don't want to buy a 7 if I can help it. Adding this bit of a physical buffer pushes the chip harder against the logic board and you get a consistent connection. And if the case gets bent at all some of the pins don't make a good connection. The problem appears to be bad micro-soldering under that chip. Since performing this workaround the phone works perfectly over the last 24 hours. I've not been able to go more than a few hours without the phone locking up, usually more often. I got so frustrated that I ordered some tools and figured that if the phone died then I would just have to buy a new one, as this one was nearly unusable anyway. Then replace the silver colored panel on top. really tiny ones) and once that is removed take an old SIM card or a piece of plastic from an old credit card about the size of a SIM card and lay it on top of the chip. He recommended removing a little silver panel (3-5 screws. You will need to transfer home button to new screen.I ran across a posting where the user opened the iPhone 6 and pointed to a chip in the upper right side of the case below the screen. Touch ID function will only work with original phone's home button. Note: Home button and front camera not included. Don't be scammed by low quality products & unreliable sellers.Fixes most screen issues - cracks, touch, dead pixels, lines.Capacitive Touchscreen with exact fit connections.Highest quality, brand new and factory tested Aftermarket Screen.Replace your broken screen in under an hour! Contains everything you need for successful repair.
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